Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

Last Updated: January 2024

Lucky Aotearoa Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luckyaotearoa.com and use our social gaming platform.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Name and email address when you create an account
  • Contact information when you reach out to customer support
  • Demographic information for New Zealand compliance
  • Communication preferences and newsletter subscriptions

Usage Information

We automatically collect information about your use of our platform:

  • Game play statistics and preferences
  • Device information and browser type
  • IP address and general location (country/region)
  • Website navigation patterns and feature usage

2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our social gaming platform
  • To personalize your gaming experience and save your progress
  • To communicate with you about platform updates and new games
  • To provide customer support and respond to your inquiries
  • To ensure compliance with New Zealand regulations
  • To improve our platform and develop new features
  • To detect and prevent technical issues or misuse

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our platform
  • Legal Requirements: When required by New Zealand law or to protect our legal rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure hosting infrastructure

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

  • Remember your preferences and login status
  • Analyze platform usage and performance
  • Provide personalized content and recommendations
  • Ensure platform security and prevent fraud

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

6. Your Rights and Choices

Under New Zealand privacy laws, you have the right to:

  • Access and review your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw consent where applicable
  • File a complaint with the Privacy Commissioner

To exercise these rights, please contact us at privacy@luckyaotearoa.com.

7. Children's Privacy

Lucky Aotearoa is intended for users aged 18 and over (or 19+ where applicable in New Zealand). We do not knowingly collect personal information from individuals under the minimum age requirement. If we become aware that we have collected information from someone under the required age, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with New Zealand privacy laws.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@luckyaotearoa.com

Address: Lucky Aotearoa Limited, Auckland, New Zealand

Website: luckyaotearoa.com

Important Reminder

Lucky Aotearoa is a free-to-play social gaming platform. No real money is involved in our games, and no real prizes can be won. This Privacy Policy applies to our social gaming services only.